Listen
Understand the student’s interests, goals and questions.
Operations & Business Management
Operations that
support learning.
I’m Neelima Ajayakumar TK. I bring people, processes and possibilities together — leading operations across two educational institutions at Opentutor.
Admissions & enrolment✳1,100+ students supported✳CRM training & mentoring
01 The professional behind the work
Operations built around
people and process.
With 4+ years in education, I lead operations at Opentutor Digital Academy and Opentutor Design School, overseeing the complete functions of both institutions.
I manage admissions, sales, academic coordination, staff and student relationships—building efficient systems and a better student experience.
02 Experience, translated into impact
1,100+
Students admitted & onboarded
900+
Students trained in CRM
02
Institutions. Complete ownership.
03 A considered admissions journey
From first enquiry
to a confident yes.
Guide
Explain suitable programs and help compare options.
Follow through
Manage enquiries, counselling and timely follow-ups.
Welcome
Support enrolment, onboarding and post-admission coordination.
04 Areas of expertise
The structure behind
sustainable growth.
01Operations & institutional management
Independently managing the day-to-day operational and administrative requirements of two institutions. Developing workflows, improving internal processes and resolving operational challenges to keep every function working together.
02Admissions, sales & business development
Taking primary responsibility for the complete admissions journey: initial enquiries, lead management, student counselling, follow-ups, conversion, enrolment and post-admission coordination. Supporting growth through clear communication and consistent relationship management.
03Team leadership & academic administration
Managing staff responsibilities, coordinating academic activities and working closely with trainers and management. Creating clear lines of communication and helping teams deliver a consistent learning experience.
04Student experience & relationships
Understanding student needs, guiding prospective learners and supporting a smooth transition from admission to learning. Maintaining student relationships and connecting students, parents, trainers and management with care and clarity.
05Teaching & learner development
Teaching CRM, lead handling, lead nurturing and customer communication at Opentutor Digital Academy, alongside case studies and UX writing at Opentutor Design School.
05 One role across two schools
Different learning paths.
Shared operational care.
01 / DIGITAL LEARNING
Opentutor Digital Academy
Joined in April 2022 and helped build the academy’s operating processes across admissions, sales, academic coordination, staffing and student onboarding.
950+students admitted
02 / DESIGN EDUCATION
Opentutor Design School
Expanded operational leadership after the school was established, managing its administration and teaching case studies and UX writing.
180+students admitted
06 Professional journey
Growing in scope.
Grounded in purpose.
Head of Operations
Opentutor Digital Academy & Opentutor Design School
Expanded responsibilities to oversee the complete operational and administrative functions of both institutions.
Operations & Business Management
Opentutor Digital Academy
Joined the academy in April 2022 and helped develop its operational processes, admissions, sales, academic coordination and student onboarding.
Academic Counselor
Ryan International Green School & Women’s College, Kannur
Supported student counselling, admissions and academic coordination, guiding prospective learners and parents through educational decisions.
07 Beyond operations
Real experience.
Shared generously.
I serve as a CRM Trainer at Opentutor Digital Academy, teaching CRM, lead handling, lead nurturing and customer communication. At Opentutor Design School, I teach case studies and UX writing.
08 Teaching · Speaking · Motivation
Practical knowledge.
Confident next steps.
A good session should leave people with something useful they can put into practice.
Clear, useful communicationConfidence through practiceMotivation grounded in action
09 Photo journal
People, practice
and progress.
10 Gallery slider
More moments.
In motion.
11 Education
A foundation in
business and people.
MBA
Human Resources Management & Finance
Centre for Management Studies, MangattuparambaBBA
Business Administration
12 Start a conversation
Better operations.
Stronger teams.
Greater possibilities.
Let’s connect around institutional growth, business operations, student experience or practical CRM training.
Get in touch